MarkBugBarn.com Information Page

Placing Website orders:

• Order 24 hours a day, seven days a week online at www.marksbugbarn.com
• Payment through Paypal by Visa, Mastercard, American Express, E check or Discover.
• All payment processing done through Paypal is immediate. Do not check out until you are sure that your order is completed and correct. We cannot cancel an order after the payment is processed by Paypal. We will have to process a return to get a refund from Paypal.

Placing Phone orders:

• Phone orders can be placed toll free at 1-866-BUG-BARN ( 1-866-284-2276).
• When ordering by phone, please have part numbers, part description, quantity of items, credit card number and credit card expiry date ready.
• You may pay by Visa, Mastercard or money order only by phone (American Express, E check and Discover are only accepted through Paypal through the website)
• Our phone lines are open Tuesday to Friday. Phone lines are closed Sunday, Monday and holidays.

Placing Fax Orders:

• Fax your order to 905-544-7258 -- 24 hours a day. We will contact you within one business day to confirm your order.
• Please use part numbers, part description, quantity of items, credit card number and credit card expiry date.
• You may pay by Visa, Mastercard or money order only by fax. (American Express, E check and Discover are only accepted through Paypal through the website)

Fraud Prevention:

To help eliminate credit card fraud we can only ship to the registered card holder’s address, as it appears at the top of your credit card statement. From time to time it may be necessary to obtain additional credit card and credit card holder information, such as faxed copies of your driver’s license and the credit card used. We may also phone the card issuing institution as part of the verification process. Please do not be offended if we ask for additional information. This will help to guarantee that we are shipping to the rightful credit card holder.

Shipping Options:

• All orders are shipped within 24 hours assuming all items ordered are in stock and your credit card is approved.
• All web orders are shipped UPS Ground service, which can take from 5-10 business days depending where you are located. If you need guaranteed faster service, including overnight shipping, you must PHONE 1-866-284-2276 to find out about your shipping options and the cost of faster shipping services BEFORE you complete your order.
• For orders from anywhere outside Canada and the US excluding Alaska, Hawaii and Puerto Rico please call our toll free number 1-866-284-2276 so we can arrange for the correct shipping charge.

  
  Please be aware that:

• UPS does not ship to Post Office boxes.
• An actual street address is required.
• No C.O.D. orders accepted.
• Money orders are accepted for phone or fax orders.
• Do not send cash in the mail.
  

Shipping Rates:

Most of our items qualify for the flat rate $14.99 UPS ground service shipping. This rate applies to all standard size and weight items shipped using UPS ground service, which will take 3-10 business days depending on where you are located. Larger, bulkier or heavier items such as fenders, engines, tires, pistons and cylinder kits, etc. require extra shipping and packing charges. These charges will be calculated automatically at the end of the check out process.

Faster delivery service is available at an addition cost. You must PHONE toll-free 1-866-BUG-BARN (1-866-284-2276) and speak to a customer service representative to see what expedited shipping options are available for you and the cost. Faster delivery service is not yet available on the website.

Damaged Goods and Shortages:

Damaged goods and shortages must be reported immediately (no more than 24 hours) after you receive the parts. Delivery time will be verified through courier tracking systems. Our shipping staff correctly package all parts to ensure safe delivery to you. However, we do not have control over how the couriers handle your parcels. If you receive a package that appears to be damaged on the outside of the package or the package appears to have been opened and resealed and you find damaged or missing parts inside the parcel, you must report the damage or missing merchandise immediately to the courier delivery person. He or she will note the damage and give you instructions on how to start a claim with the courier. If you open your package after the delivery person has left, you can phone UPS customer service at 1-800-PICK-UPS (1-800-742-5877) to answer your questions. You must retain all packaging material and boxes to show the UPS claims representative when they process your claim. Without the box(es) and packaging material, you will not be able to make a claim.

Shortages without obvious tampering:

You may receive more than one package of parts. Please make sure that you have received the correct number of packages. You may not receive all packages on the same day. Sometimes packages get separated in transit. If you have received all of your packages and are still missing a part, please go through all of the boxes and packaging material to make sure that the part is not hidden in the packaging material. If you still cannot find a part, phone us at 1-866-284-2276 within 24 hours of receiving your parts so we can assist you. After 24 hours we will not be able to assist you.

Replacement of damaged of missing items:

The replacement of any damaged, missing or incorrectly shipped items is a separate process from a return. These items must be reordered and paid for in full as a new and separate order. After your return has been received by our warehouse and approved, or the damage claim has been approved by the courier company, your account will be credited.

Return Policy:

All returns are subject to a 25% re-stocking fee.

You may return a new, unused, uninstalled part in its original packaging, within 30 calendar days of ordering it. You must prepay the return shipping and return the parts to our warehouse. Within 30 days we will credit your account, excluding the original shipping and handling.

You must phone 1-905-544-0308 for a return authorization number (RA #) which must be displayed on the outside of your returned parcel. Any boxes without a RA # will not be accepted. An RA # expires after 30 days. Please return products in their original packaging and with the original paperwork. Include a photocopy of the original invoice.

• No unauthorized returns will be accepted.
• All sales final after 30 calendar days (The day you order your parts is the first day.)
• No returns allowed on installed or altered parts.
• No returns allowed on used parts, electrical parts, clothing, book and manuals, carburetor, engines, transmissions or special ordered parts.
• No returns on any cores that show signs of being previously disassembled. Please allow up to 90 days for the supplier to receive, disassemble and process your core credit. Any damaged parts will be deducted from your core credit (for example, if you are returning an engine for credit and the connecting rod broke through the engine block, do not send in the broken engine as the cost to ship will likely be greater than the credit you would receive.)
• All returns must be sent prepaid shipping.
• All returns require a return authorization number (RA #).
• No returns allowed on used parts, electrical parts, clothing, book and manuals, carburetor, engines, transmissions or special ordered parts.
  

Unauthorized or Improper Returns:

Any returns that do not adhere to these guidelines will be refused and the customer will have to pay the shipping costs.

Warranty Policy:

• All stock parts sold are warranted against manufacturers defects for 90 days.
• No warranty on performance parts.
• We will repair, replace or credit your account at our discretion.
• You must call to obtain a return authorization number (RA #) and to verify the warranty eligibility before you send the part back to us.
• We are not responsible for any third party expenses such as installation charges, storage, towing, lodging, etc.

What is PayPal? Why use PayPal?

Pay for purchases or send money to anyone with an email address in 45 countries. It's free.

Easy to Sign Up, Easy to Use

• Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes! We want to make your purchases simple and secure for you.
• Through PayPal we are able to accept Visa, Master Card, American Express, E check, or Discover. We also accept International Money Orders by mail.
• Payments from outside of the United States and Canada can be made through PayPal (billed in US dollars). We only accept Visa and Mastercard payments via phone or fax from American and Canadian based intuitions. This means if your bank is located outside of the USA or Canada, you must use PayPal to process your payment via the Internet. This is a security measure that helps to prevent fraud and credit card theft. Our shopping carts utilize the most recent safety technologies available to make your transaction as safe and secure as possible.

How to use PayPal in our Shopping Cart:

• If you do not have a PayPal or recheck account please visit http://www.paypal.com and sign up for a FREE account.
• If you already have a PayPal account - then shop for your parts and proceed to the checkout screen. Fill in the necessary information and when you get to the payment screen, click on the PayPal button. You will temporarily be taken to the secure PayPal website to make your payment. After your payment is accepted by PayPal, you will be returned automatically to the www.marksbugbarn.com website to complete your order.
  

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact us. You can reach us by phone 1-866-BUG-BARN (1-866-284-2276), fax 1-905-544-7258, or email mark@marksbugbarn.com

Price policy:

Prices are subject to change without notice. We do not accept responsibility for typographical errors in pricing or content.

Mark’s Bug Barn is not affiliated with Volkswagen/VW